FAQ

Frequently asked questions

about Propulsion.

Everything you need to know about our health challenges, wellness accounts and platform.

General

What is Propulsion?

Propulsion is a corporate wellness platform combining health challenges, enhanced wellness spending accounts, and interactive content to engage your employees. More than 200 Canadian organizations trust us.

Does Propulsion work for SMBs and large enterprises?

Yes. Our plans scale from 25 to over 250 employees. Large organizations benefit from volume pricing and dedicated support.

How long does it take to launch a program?

Setting up a turnkey health challenge in the platform takes just a few minutes. For a complete annual program, expect 2 to 3 weeks with our onboarding team.

Is Propulsion available in English and French?

Absolutely. The entire platform, mobile app, and content are available in both of Canada's official languages.

Health challenges

What types of challenges are available?

Four modes: team challenge, collective goal, challenge for a cause and environmental challenge. They are measured in steps, active minutes, distance or points (activity, health quizzes, photo challenges, missions). Walking, cycling, yoga or taking the stairs all count as active minutes. Each challenge is customizable to your goals.

How are steps and activities tracked?

The app gets steps and activities from Apple Health, Samsung Health, Google Health (through Fitbit), Garmin or Fitbit. Workouts can also be added by hand.

What is the average participation rate?

It varies with the organization and how the challenge is run. Published example: at Fromagerie Bergeron, a manufacturing employer, 78.8% of employees took part. Team challenges and the app's engagement mechanics help reach beyond employees who are already active.

Can we organize inter-company challenges?

Yes, we offer challenges between organizations or departments. It's a great way to create healthy competition and boost engagement.

Wellness accounts

How do enhanced wellness accounts work?

Each employee receives a guaranteed base budget, plus a bonus proportional to their actual physical activity. The more active the employee, the higher their budget grows.

What spending categories are covered?

Sports and physical activity, mental health, body care, nutrition, medical expenses, training. The employer chooses which categories are eligible.

How do employees submit expenses?

Through the mobile app, by simply photographing their receipt. Validation is automated and reimbursements are processed quickly.

Does it help with occupational health and safety obligations?

Yes. Participation and engagement reports document your prevention and psychosocial risk initiatives, for example under Quebec's Law 27 or your province's OHS requirements. We provide the necessary reports and audit trail.

Platform & technical

Is the mobile app free for employees?

Yes, the app is included in all plans and free to download on iOS and Android.

How does integration with our HR systems work?

We offer API integrations and CSV imports. Our technical team supports you for a frictionless setup.

Is employee data secure?

Absolutely. Hosted in Canada, encrypted data, PIPEDA and Quebec Law 25 compliant. No data is shared with third parties.

What support is available?

24/7 support via chat and email on all plans. Health and Health+ plans include a dedicated account manager.

Pricing

Is there a minimum commitment?

No. The Challenge plan has no commitment: you pay per challenge. The Health plan is annual with full onboarding support.

Do you offer a free trial?

We offer a personalized 30-minute demo to show you the platform in action. Book your slot on our Demo page.

Didn't find your answer?

Our team is here to help. Book a demo or contact us.