FAQ

Frequently asked questions

about Propulsion.

Everything you need to know about our health challenges, wellness accounts and platform.

General

What is Propulsion?

Propulsion is a corporate wellness platform combining health challenges, enhanced wellness spending accounts, and interactive content to engage your employees. Over 500 Canadian organizations trust us.

Does Propulsion work for SMBs and large enterprises?

Yes. Our plans scale from 25 to over 250 employees. Large organizations benefit from volume pricing and dedicated support.

How long does it take to launch a program?

On average, 7 minutes to launch a turnkey health challenge. For a complete annual program, expect 2 to 3 weeks with our onboarding team.

Is Propulsion available in English and French?

Absolutely. The entire platform, mobile app, and content are available in both of Canada's official languages.

Health challenges

What types of challenges are available?

Step, cycling, stair, active minutes, photo challenges, health quizzes and more. Each challenge is customizable to your goals.

How are steps and activities tracked?

The app auto-syncs with Apple Health, Google Fit, Garmin, Fitbit and Samsung Health. No manual entry required.

What is the average participation rate?

78% participation from the very first challenge — well above market average thanks to our gamification and engagement mechanics.

Can we organize inter-company challenges?

Yes, we offer challenges between organizations or departments. It's a great way to create healthy competition and boost engagement.

Wellness accounts

How do enhanced wellness accounts work?

Each employee receives a guaranteed base budget, plus a bonus proportional to their actual physical activity. The more active the employee, the higher their budget grows.

What spending categories are covered?

Sports and physical activity, mental health, body care, nutrition, medical expenses, training — all categories are flexible and configurable by the employer.

How do employees submit expenses?

Through the mobile app, by simply photographing their receipt. Validation is automated and reimbursements are processed quickly.

Is it compliant with Quebec's Law 27?

Yes, our platform is designed to meet the requirements of Law 27 on workplace prevention. We provide the necessary reports and audit trail.

Platform & technical

Is the mobile app free for employees?

Yes, the app is included in all plans and free to download on iOS and Android.

How does integration with our HR systems work?

We offer API integrations and CSV imports. Our technical team supports you for a frictionless setup.

Is employee data secure?

Absolutely. Hosted in Canada, end-to-end encryption, PIPEDA and Quebec Law 25 compliant. No data is shared with third parties.

What support is available?

24/7 support via chat and email on all plans. Health and Health+ plans include a dedicated account manager.

Pricing

Is there a minimum commitment?

No. The Challenge plan has no commitment — pay per challenge. The Health plan is annual with full onboarding support.

Do you offer a free trial?

We offer a personalized 30-minute demo to show you the platform in action. Book your slot on our Demo page.

Didn't find your answer?

Our team is here to help. Book a demo or contact us.