My organization code or email isn't accepted: what should I do?

Here are the most common situations when creating an account, and how to solve them.

You don't have an organization code

Your organization code is provided by your employer. Ask your organization's administrator for it. If you received an invitation email, you can follow the invitation link to create your account instead.

Your email isn't accepted

Depending on your organization, the app accepts:

• your work email: make sure it ends with one of the domains shown on the screen;
• or, if your organization is invitation only, the exact address that received the invitation.

Also check the spelling of your address.

The verification code doesn't arrive

• Check your spam or junk folder.
• Make sure your email address is spelled correctly.
• Wait a moment, then tap Resend.
• The code has 4 digits: enter it in full.

You already have an account

No need to create another one. On the welcome screen, tap I already have an account, then log in. If needed, see How do I log in or reset my password?

Still stuck?

Contact your organization's administrator: they can confirm your code or the email to use, or send you a new invitation.