Help Center / Challenges & Activities
Why are my points missing?
In most cases the activity was recorded but has not reached Propulsion yet, or arrived outside the counting window. Work through the checks below in order.
1. Open Propulsion
For now, your data syncs when you open Propulsion. Open the app at least once a day, and before a challenge ends, so all your activity counts. If you use a watch, open the brand's app first so it syncs, then open Propulsion.
2. Check that your source is still connected
Tap your avatar in the top left, then Settings (Réglages, the gear in the top right), then Activity tracking (Suivi d'activité). Your source should show as Connected (Connecté). A connection can break after a phone change, a password change or an app update. If it is disconnected, reconnect it.
If your source is connected but no data arrives, it is almost always a permission: see My device is connected but I don't see any data: what should I do?.
On Android, several brands do not send their data to Propulsion for now: see the list of compatible devices.
3. Check the date of the activity
Points are counted on the day the activity took place, not the day it synced. A Saturday workout that arrives Monday is credited to Saturday. If Saturday fell outside the challenge period, it does not count towards that challenge.
4. Check the daily cap
Steps earn up to 30 points a day and active minutes up to 70. Beyond that, your activity is still recorded, but it stops adding points. A very long day can therefore look like it is missing points when it has simply reached the ceiling. To see the breakdown, tap your points in the Activities tab (Activités).
5. Avoid duplicates
Only one activity source is active at a time. If you manually add a workout your watch already recorded, it may be counted twice: delete the extra manual entry (see how).
Still nothing?
In Propulsion, open Settings, then Contact support (Contacter le support). To get a fast answer, include:
- the date and type of the missing activity;
- the device or app that recorded it;
- your phone model.