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The Propulsion help center covers the employee app (creating an account, connecting a watch or health app, joining a challenge, understanding points) and the HR admin portal (inviting employees, reading reports, compliance). Articles are available in English and French.
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Frequently asked questions
How do I get my steps counted in Propulsion?
It depends on your device: Apple Health on iPhone, Samsung Health on a Samsung Galaxy phone, Google Health on another Android phone, or the direct connection for a Garmin watch. Google Fit now blocks new connections.
Read the articleMy device is connected but I don't see any data: what should I do?
First check the permissions granted in your health app, then open Propulsion: your data arrives when the app is open. Only one activity source is active at a time.
Read the articleHow do activity points work?
Each day, your steps earn up to 30 points and your active minutes up to 70 points, for a cap of 100 points per day.
Read the articleWhat can my employer see about my data?
Neither your personal activity data nor your mood answers: only anonymous statistics aggregated by group.
Read the articleHow do I delete my account?
Send a request through the support form or by email. Processing takes 7 days. Aggregated, anonymized challenge data is kept.
Read the articleHow do I invite employees to the platform?
The admin invites employees individually or in bulk from the portal. An employee can also invite a colleague from their profile, with the organization's QR code and access code.
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